Tag: communication
Top Books: Responding to customer complaints
Here are some highly recommended books to help you learn how to effectively respond to customer complaint letters: 1. “How to Win Friends and Influence ...
Read More
Top Books: Influencing Non-Technical Audiences
Here are some recommended books that can help you learn how to engage and influence a non-technical audience on a highly technical subject. These books ...
Read More
Top Books: Emotional Intelligence
Here are some of the best business books that explore the concept of emotional intelligence (EQ) and how it can be applied in professional settings: ...
Read More
Top Books: Persuasion, Psychology, Comms
Harry S. Truman had it right… ‘Not all readers are leaders, but all leaders are readers!’ What price an idea? One good idea can set ...
Read More
How do I become a better writer?
Hello Paul, I participated in your business writing course over the past two days. Currently, I don’t have to write frequently. I only write reports ...
Read More
Grab this sacred cow by the horns
Recently I ran a board-paper writing course for senior technology people in finance. It reminded me of a sacred cow you need to grab by ...
Read More
Ode to the Banking Royal Commission
The Royal Commission wants banks to be more accountable. Could changing language change cultures? Here’s my case … as a poem! Ode to the Banking ...
Read More
This 8yo girl’s love letter is persuasion genius
Want to be more persuasive? The stakes are never higher than when you’re pitching to win a heart. My 9-year-old nephew moved to the States. ...
Read More
Dreaming of a write* Christmas?
Still at work? Thanks for keeping the country going. Here’s a little levity to lighten your load! We dare you to sing this aloud: REWRITE ...
Read More
Top 5 reasons why your people need communication training
1. Perception is reality When your customers get a badly written email or letter, they make snap judgments about your business:Sloppy, bureaucratic writing = a ...
Read More