Coronavirus and a new way of working
Communication skills & good hygiene just became two of the world’s most important assets Whether you’re working from home already or sensibly hitting the hand
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2019 … What a year!
* Damn auto-correct We had a biggie! We trained: 1582 people in 113 courses from 34 companies, and 98 percent of attendees said they’d recommend
Anatomy of a ‘cold’ email warm enough to toast marshmallows
via GIPHY Business 101: We’re all in sales. Do you cringe at the thought? Why? One of the main reasons is our attitude: We think
Grab this sacred cow by the horns
Recently I ran a board-paper writing course for senior technology people in finance. It reminded me of a sacred cow you need to grab by
Ode to the Banking Royal Commission
The Royal Commission wants banks to be more accountable. Could changing language change cultures? Here’s my case … as a poem! Ode to the Banking
This 8yo girl’s love letter is persuasion genius
Want to be more persuasive? The stakes are never higher than when you’re pitching to win a heart. My 9-year-old nephew moved to the States.
Dreaming of a write* Christmas?
Still at work? Thanks for keeping the country going. Here’s a little levity to lighten your load! We dare you to sing this aloud: REWRITE
Top 5 reasons why your people need communication training
1. Perception is reality When your customers get a badly written email or letter, they make snap judgments about your business: Sloppy, bureaucratic writing =
Take the ‘numb’ out of numbers
How long would it take to drive to the sun? If you’re putting together EOFY budgets, targets and reports, I have good and bad news.
Six ways to embed the learning
Post-training, your people will be inspired. But if you don’t embed the learning, this will eventually fade. In fact, research shows people can forget up