- All
- AI
- Influencing
- Leadership
- Learning
- Presenting
- Writing
Top Books: Responding to Customer Complaints
Here are some highly recommended books to help you learn how to effectively respond to customer complaint letters: 1. “How to Win Friends and Influence People” by Dale Carnegie Key Takeaway: Effective communication and empathy ...
Read More
Top Books: Influencing Non-Technical Audiences
Here are some recommended books that can help you learn how to engage and influence a non-technical audience on a highly technical subject. These books focus on communication, storytelling, and presentation skills that are essential ...
Read More
Top Books: Emotional Intelligence
Here are some of the best business books that explore the concept of emotional intelligence (EQ) and how it can be applied in professional settings: ‘Emotional Intelligence: Why It Can Matter More Than IQ’ by ...
Read More
Top Books: Persuasion, Psychology, Comms
Harry S. Truman had it right… ‘Not all readers are leaders, but all leaders are readers!’ What price an idea? One good idea can set you up for life. And the lack of them sends ...
Read More
How do I become a better writer?
Hello Paul, I participated in your business writing course over the past two days. Currently, I don’t have to write frequently. I only write reports 2-3 times a year. Can you suggest any practice or ...
Read More
Smart ways to enjoy (and finish!) your online course
Most of what we do is run in-house, tailored training for enterprise teams of around 15-20 people per session. Not everyone has a team that big so we wanted to make sure you had an ...
Read More