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Top 5 reasons why your people need communication training
1. Perception is reality When your customers get a badly written email or letter, they make snap judgments about your business:Sloppy, bureaucratic writing = a sloppy, bureaucratic company. 2. Managers’ eyes off the ball How ...
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Take the ‘numb’ out of numbers
How long would it take to drive to the sun? If you’re putting together EOFY budgets, targets and reports, I have good and bad news. The good news: Adding numbers (statistics, results, proof) to your ...
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Make it stick: six ways to embed the learning
Your people leave training fired up. New tools, new habits, a fresh way to write. But it’s easy to slide back to ‘how we always do it’. Hermann Ebbinghaus mapped it back in 1885: we ...
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Writing to senior execs? Avoid this! [infographic: reading grade level]
How tough reading grade levels can limit your career I was training a group from a big-4 bank when a guy (bravely) shared a vital lesson he learned about reading grade level: I worked hard ...
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The Curse of Cognitive Load: Why complexity kills comms
‘When I saw them shuffling back from the director’s office, I knew he’d said no.’ If you’re like most people, you’re missing something crucial in how you think about communication: The impact of cognitive load. This true ...
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Inconvenient Truths (Linguistic Statistics)
The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw Are you kidding yourself? Absolutely. We all are. It seems Excessive Self-Regard Tendency is a feature of humanity: ...
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